Privacy Policy

Privacy Policy

At Lemon Leaf Organics ("we", "our", "us"), we are committed to protecting your privacy and ensuring that your personal information is collected and processed lawfully in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, place an order, or interact with us.

1. Information We Collect

We may collect the following personal information:

Full name

Email address

Telephone number

Billing and shipping address

Payment information (processed securely by third-party payment providers)

Order history

Website usage information through cookies and analytics tools

2. How We Use Your Information

We use your personal information to:

Process and fulfill orders

Deliver products and services

Communicate regarding your orders

Provide customer support

Improve our website and customer experience

Send promotional communications (only where consent has been provided)

Comply with legal and regulatory requirements

3. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your information with trusted third parties where necessary, including:

Payment service providers

Courier and delivery companies

Website hosting providers

Marketing and analytics service providers

Government authorities where required by law

All third parties are required to maintain appropriate security measures and comply with applicable privacy laws.

4. Data Security

We take reasonable technical and organisational measures to protect your personal information against:

Unauthorized access

Loss

Misuse

Alteration

Disclosure

While we strive to protect your information, no method of transmission over the internet is completely secure.

5. Cookies

Our website may use cookies to:

Improve website functionality

Remember user preferences

Analyze website traffic

Enhance the customer experience

You may disable cookies through your browser settings; however, some website features may not function properly.

6. Your Rights Under POPIA

You have the right to:

Access your personal information

Correct inaccurate information

Request deletion of personal information where legally permissible

Object to certain processing activities

Withdraw consent where processing is based on consent

Lodge a complaint with the Information Regulator of South Africa

7. Retention of Information

We retain personal information only for as long as necessary to:

Fulfill the purposes for which it was collected

Meet legal, accounting, and tax obligations

Resolve disputes and enforce agreements

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date.

10. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Lemon Leaf Organics
Email: [email protected]
Website: https://www.velyra-by-lemonleaforganics.co.za/

By using our website, you consent to the collection and use of your information as described in this Privacy Policy.