Shipping Policy
Shipping Policy
Thank you for shopping with Lemon Leaf Organics. We are committed to delivering your order safely and efficiently.
Processing Time
Orders are processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or public holidays will be processed on the next business day.
During promotions, product launches, or peak periods, processing times may be slightly longer.
Shipping Areas
We currently ship throughout South Africa.
If you are located outside South Africa and would like to place an order, please contact us before purchasing.
Delivery Time
Estimated delivery times after dispatch:
Major Cities: 2–5 business days
Regional Areas: 3–7 business days
Remote Areas: 5–10 business days
Delivery times are estimates and may vary due to courier delays, weather conditions, public holidays, or circumstances beyond our control.
Shipping Fees
Shipping costs are calculated at checkout based on your location and order size.
Any free shipping promotions will be clearly displayed on our website.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.
Incorrect Shipping Information
Please ensure your shipping address and contact details are correct before completing your purchase.
Lemon Leaf Organics cannot be held responsible for delays or additional costs resulting from incorrect or incomplete address information provided by the customer.
Damaged or Lost Parcels
If your parcel arrives damaged, please contact us within 48 hours of delivery and provide photographs of the packaging and products.
If your parcel appears lost in transit, please contact us and we will assist in investigating the matter with the courier.
Delivery Delays
While we strive to meet all estimated delivery times, Lemon Leaf Organics is not liable for delays caused by courier services, weather events, strikes, customs inspections, or other circumstances beyond our reasonable control.
Contact Us
If you have any questions regarding shipping or delivery, please contact us:
Lemon Leaf Organics
Email: [email protected]
